Hacker Peptides Return Policy
Summary: All sales at Hacker Peptides are final because our products are sensitive research chemicals. We do not accept returns, but damaged or lost packages are reviewed case by case.
Do you accept returns?
No. Due to the nature of research chemicals, Hacker Peptides does not accept returns or exchanges on any products once an order has been processed and shipped.
Why are returns not allowed?
All products sold by Hacker Peptides are research-grade materials intended for laboratory research use only. These compounds are sensitive to storage conditions, handling, and temperature during and after delivery. Once a package leaves our facility, we can no longer verify how the products have been stored or handled, which means returned items cannot be guaranteed for stability, purity, or identity. To protect the integrity of our supply chain and the safety of ongoing research, Hacker Peptides does not restock, resell, or reuse any returned research chemicals.
Can I return an order I made by mistake?
No. Hacker Peptides does not offer change‑of‑mind returns, refunds for buyer’s remorse, or exchanges for ordering errors (including incorrect products, quantities, or shipping addresses) once an order is submitted. Please review your cart and shipping details carefully before completing checkout.
What if my package arrives damaged?
If your shipment from Hacker Peptides arrives damaged, appears to have been opened, or is missing items, please contact us within 48 hours of delivery. Include your order number and clear photos of the shipping box, packing materials, and product vials so our team can investigate and work with the carrier. Depending on what we find, we may provide a replacement shipment or another resolution at the discretion of Hacker Peptides. Returns of product are usually not required as part of this process.
What if my order is delayed or lost?
Once an order leaves the Hacker Peptides facility, transit times, delays, and delivery scans are controlled by the carrier. If your package is delayed, lost in transit, or shows as delivered but cannot be located, we will help you open a claim with the carrier when possible. Final decisions about reimbursement or reshipment for carrier‑related issues will be made by Hacker Peptides after consultation with the carrier. We put customer service at the forefront and will consider the facts of each situation, but we cannot be responsible for outcomes that are due to circumstances beyond our control.
What if I received the wrong item?
We use strict quality‑control procedures to ensure orders are packed accurately. If you believe you received an incorrect item, contact us within 48 hours of delivery with your order number and photos of all vials and labels. Our team will review your order, investigate the issue, and advise on next steps. Do not ship any product back to Hacker Peptides unless we specifically ask you to do so.
What if there is a product issue?
All Hacker Peptides products are sold strictly for research use only and without any claim or guarantee of performance for non‑research applications. We do not provide refunds based on experimental outcomes, protocol design, or results. Researchers are responsible for validating methods and confirming that our products are suitable for their specific experimental systems.
Important notes about Hacker Peptides orders
- All sales from Hacker Peptides are final once an order is processed and shipped.
- Products from Hacker Peptides are intended for laboratory research use only and are not for human consumption, veterinary use, diagnostic use, or drug use.
- By placing an order with Hacker Peptides, you acknowledge and agree to this Return Policy.
If you have questions about this policy or need help with an existing order from Hacker Peptides, please contact Hacker Peptides.
